Read the original post in The Washington Business Journal
After making some modifications to our home security system in 2011,
our monthly fee went from about $25 a month to about $38. After paying
that fee consistently for over a year, my most recent automatic payment
was over 50 percent higher, an unexpected – and unexplained – increase.
Around the same time, I had stopped receiving e-mail notifications that
my alarm was armed, disarmed, etc.
I contacted the vendor to get the details, and a friendly woman –
named Emily – called me within 24 hours to follow up with me. Emily told
me that the company had recently conducted an audit of their accounts,
and it turned out that I should not have been receiving the
Internet-based service, so they just decided to remove it from my
account without notifying me. That audit also indicated that I should
have been paying $10 extra a month for a maintenance service plan that
we didn’t want in the first place, but was listed as one of my services,
so – again without any notification – they decided to just slap on two
months of $10 service plan fees to my last automatic payment.
Read the rest at The Washington Business Journal